Slots / App
2da77 handles your information, transaction records and payment details with a clear purpose — to run your account, process your bKash, Nagad or Bank Transfer requests, and keep your session secure. This policy tells you exactly what we collect, how we use it and what choices you have.
When you open an account with us, we collect the information needed to verify your identity, operate your wallet and process withdrawals or deposits through bKash, Nagad or Bank Transfer. This includes your name, contact details, account credentials and the transaction records attached to each payment method you use. We do not sell this information to third parties, and we do not share it beyond what is necessary to complete a payment or fulfil a legal obligation. Data we hold is kept only for as long as your account remains active or as required by applicable rules in your region — whichever is longer. If you close your account, we retain certain records in line with financial and operational requirements that apply in eligible regions. Cookies and session data collected during your visits help us keep your login state and show you the lobby sections you navigate most. You can adjust cookie preferences through your browser settings at any time. Availability of this service and the protections described here depend on your local law and the eligible regions we serve.
This policy applies to information we hold about you directly — through your account, your sessions on this site and your payment activity. It does not extend to third-party services you access through links on this site, or to studios like Pragmatic Play and PG Soft whose game interfaces load within the lobby but operate under their own data practices.
Covers login credentials, session tokens and the identity details you submit when opening or verifying your account. We use these only to authenticate you and maintain your account state.
Covers payment records connected to bKash, Nagad and Bank Transfer activity on your account. These records are held to process withdrawals, resolve disputes and meet applicable financial obligations.
Covers browsing behaviour within the 2da77 lobby — the pages you visit, game categories you open and navigation paths. This data is used to keep the site working correctly for your device and browser.
Does not cover external services, payment processors or game studios operating their own platforms. When you interact with a third-party interface, their own privacy terms apply — not ours.
You have concrete choices about the personal data we hold. You can request a copy of the information attached to your account — this includes identity records, contact details and payment history linked to bKash, Nagad or Bank Transfer transactions. If any detail is incorrect, you can ask us to update it; the fastest route is through the account settings page, where you can edit contact information directly. For data that cannot be changed through self-service — such as historic transaction logs — you can raise a correction request through our support channel and we will review it against the records we hold. You can also ask what categories of data we retain and for how long. If you want to close your account, contact support and we will walk you through the steps; note that certain records are retained after closure as required by applicable rules in eligible regions. None of these rights override local law where it applies to your account.
Request a summary of the personal data and payment records we hold on your account. Submit the request through the support contact route and we will respond with the details on file.
Update contact information directly through account settings. For records you cannot edit yourself, raise a correction request via support with the specific detail that needs changing.
Ask us which data categories we keep, for how long, and under what basis. We will explain the retention period that applies to your account and payment history without technical jargon.
Contact our support team to begin the closure process. We will confirm which records are deleted and which are retained in line with applicable financial and operational requirements.
If you have a question about how we handle your data, want to exercise a right described in this policy, or need to flag a concern, use one of the contact routes below. We respond through the same channel you use to reach us — no separate privacy desk, no redirects.
Open the chat widget from any page while signed in. Describe your privacy question or data request and an agent will pick it up from the support queue.
Send your query to the support email address published in the Contact section of this site. Include your registered account email so we can locate your records accurately.
The account help section lists common data and privacy requests with step-by-step paths. Check there first — many requests, like updating contact details, can be completed without waiting for a response.
We apply access controls to limit who within our operations can view your account records. Payment data connected to bKash, Nagad and Bank Transfer is handled through the processing steps required to complete each transaction — not stored in a form that is shared beyond that purpose. If this policy changes in a way that affects how we use your data, we will post the updated version on this page and note the revision date at the top.
We use session and analytics cookies to keep your login active and understand how pages are navigated. You can block or clear cookies through your browser settings; some account functions may not work correctly if you do.
Account credentials are stored in hashed form — we do not hold your password in plain text. If you suspect unauthorised access, change your password through account settings immediately and contact support.
We keep active account data for as long as your account is open. After closure, transaction and identity records are retained for the period required by applicable rules in your eligible region.
When we update this policy, the revised version replaces the previous one on this page. Continued use of your account after a posted update means you have reviewed the changes as they apply to your region.
These are the questions we hear most often about how your data is handled on this site. If your question is not covered here, reach out through live chat or the support email published on our contact page.
We collect the name, contact details and identity information you submit during registration. Once your account is active, we also hold session data, login records and the payment history linked to your bKash, Nagad or Bank Transfer transactions.
We do not sell your data. We share it only where necessary to process a payment through your chosen method or to meet a legal obligation in an eligible region. Game studios available in the lobby — such as PG Soft or Pragmatic Play — operate their own systems and are not data recipients on our behalf.
Contact us through live chat or the support email on our contact page. Include your registered account email address. We will identify the data categories on file and provide a summary without unnecessary delay.
You can request account closure through support. On closure, personal data that is not subject to a retention requirement will be removed. Certain transaction and identity records are kept for the period required by applicable rules in your eligible region — we will tell you which ones at the time of your request.
Payment records are retained to process any follow-up requests, resolve disputes and meet the financial record-keeping obligations that apply in eligible regions. These records are not used for marketing and are not shared beyond what is required to complete or review a transaction.
Log in and go to account settings — most contact fields can be edited there directly. For details that are locked, such as your registered email or identity documents, raise a correction request through support and we will review it against the records we hold.